When you open an Account, we first ask you for your name, e-mail address, phone number, home address, business address, how you heard about us, your preferred contact method, and birth date. Then you will be directed to the billing page, where you will be asked for your name and e-mail address and your credit-card information.
We use the AuricVault™ service, a PCI-compliant data storage service that associates tokens with secure encrypted data, to store your credit card information. Auric Systems International, which provides the AuricVault™ service, is a Level 1 PCI DSS Validated Service Provider. We do not store your credit card information on our servers.
We use Authorize.net as our payment gateway service provider. Authorize.net is PCI DSS-compliant and utilizes 128-bit Secure Sockets Layer (SSL), among other technology, to secure data.
As you request Services, we will collect information that is not technically “personally identifying information” but that could be combined with your personally identifying information to identify you as a customer. For example, if you ask us to schedule a dog walker to pick up your dog at your home, the records for your request may list your address. We will keep the information used to request the dog walker together with your personally identifying information, in case you ask us to provide that Service again.
If you respond to an e-mail about a discount or a promotion (see below), you may be asked to provide additional personally identifying information in your response.
We will use your e-mail address to notify you that we are assigning you a Virtual Assistant, to confirm that we have received a Service Request, to confirm that we have received a cancellation of a Service Request, to inform you about the number of Service Hours remaining in your Subscription Period, to confirm that your Subscription has been updated, and to contact you in the course of providing Services or arranging to have Services provided to you. Your Virtual Assistant may use your phone number to respond to a Service Request, confirm that we have received a cancellation of a Service Request, and to contact you in the course of providing Services or arranging to have Services provided to you.
We will use your Card on File to charge your payment for your Subscription, as described below.
Whenever you submit a Service Request, your Virtual Assistant will use your name, e-mail and whatever other personally identifying information is relevant to record your Service Request in our jobs database. For example, if you ask to have someone to walk your dog at your home, your Virtual Assistant will fill out a Service Request form that includes your name and your home address.
Your Virtual Assistant will provide any Service Provider that is going to provide Services to you with your name and whatever personally identifying information is necessary for that Service Provider to provide the Services and to get in touch with you if that is necessary to provide the Services. For example, if you are having someone walk your dog, your Virtual Assistant will give your name, address and phone number to the Service Provider who is going to do that for you. If you ask your Virtual Assistant to make a car rental reservation for you, your Virtual Assistant will provide the car rental agency with your name, address, and whatever other personally identifying information the car rental agency requires.
We may use your e-mail address and your street address to send you e-mails or mailings about available discounts on Services and to suggest other Services that might be useful to you. You are always free to opt out of receiving promotional e-mails or mailings. To opt out of receiving e-mails or mailings, please change the settings . (Promotional emails may also include an opt-out link.)
We will share your personally identifying information with agencies, organizations and individuals with whom your Virtual Assistant makes requested arrangements on your behalf, such as, but not limited to, car rental agencies, travel agencies, and hotels. (We also will share with them any credit-card information for the purpose of making such arrangements.)
We will share with Service Providers whom your Virtual Assistant engages on your behalf whatever personally identifying information they need to know to provide those Services to you (as well as any credit-card information you may give us to pay for such Services).
If you are using the Site through a corporate employer, we will provide your employer with your name and the date on which you set up your Account. We will not provide any other personally identifying information to your employer (although your employer may have such information independently).
If Equivity assigns or otherwise transfers the operations of the Site that relates to your personally identifying information, Equivity will transfer your personally identifying information to the successor entity.
If Equivity is required to disclose your personally identifying information by any applicable law, court order, or government regulation, that company will comply with such law, court order, or regulation.
If you are a California resident, and you want to find out the names of any information brokers or any other third parties with whom we share your personally identifying information under California Privacy (Cal. Bus. & Prof. Code § 22575 et seq. (“Cal-OPPA”)), send a request to:
Equivity, Inc. 548 Market St. #80118 San Francisco, CA 94104-5401
Within thirty (30) days, we will provide you with that information. (We are obligated to tell you this even though we do not share your information with any third parties other than Service Providers.)
The Site also automatically collects aggregated information, demographic information and any other information that does not reveal your specific identity but that relates to your use of the Site. This kind of information is “passively” collected from you through browser navigational tools, such as cookies and pixel tags. These types of technologies enable the Site to compile statistics about our daily number of site visitors or specific page requests, while not identifying you personally, other than by your IP address, which is the Internet Protocol address of the computer that you use to access the Site.
A cookie is a small data file that a Web site transfers to a user's hard drive when a user visits the Web site. A cookie file can contain information such as a unique ID that the site uses to track the pages visited, and is a standard method of registering website user preferences. These preferences are stored in a file on your computer's hard disk drive.
Cookies make it easier for you to use the Site by enabling you to access your information when you "sign in" to your account, to make purchases and move uninterrupted between site areas.
We use “analytical” cookies to recognize and count the number of visitors to the Site and to see how visitors move around the Site when they’re using it. Cookies also allow us to provide you with customized content, keep track of preferences you specify while visiting the Site, conduct general analysis and research, and identify purchases that you make in response to our advertising. This helps us improve the way the Site works, for example, by making sure users find what they need easily.
You can set your browser to accept all cookies, to reject cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. Rejecting a cookie, however, may preclude you from using, or may negatively affect the display or function of, the Site or certain areas or features of the Site. To learn more about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please refer to your web browser's help menus or visit www.allaboutcookies.org.
We may also use an application known as a "web beacon." A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include personal information. We use a web beacon for Facebook® that allows us to advertise on Facebook to people who have visited the Site. If you are on the Site when the Facebook web beacon is running, and then we run a “like” campaign on Facebook when you are on Facebook, you will see a “Like us” ad for Equivity. We also may use web beacons to assist in tracking and analyzing advertising effectiveness, verify purchases made on the Site, count and recognize site visitors, and personalize your experience.
We may also use Google® remarketing codes, which are pieces of code that we would put on pages of the Site. If you visit a page of the Site on which we have put a piece of Google® remarketing code, we can stay engaged with you after you leave the Site by offering you ads that we think will interest you. This kind of advertising is known as targeted advertising. If you do not wish us to send you ads after you leave the Site, you can opt out here.
If you visit the Site from or through a third-party website, such as a shopping comparison site or a site that carries an ad for the Site, that site may monitor your visit to the Site. We suggest you review the privacy and security policies of any website you are on so that you know whether this may happen.
With some browsers, it is possible for a user to activate a “Do Not Track” signal, to indicate that the user does not want to be tracked across the websites that the user visits. The Site does not respond to Do Not Track signals. In other words, if you have activated a Do Not Track signal in your own browser, the Site will not take any action to block tracking by Google or its affiliates of your activity on the Site.
You can correct, update or change your personally identifying information under the “My Account” tab of the user interface.
No Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from the Site may not be secure. Be careful about sending us any confidential information, and keep your user name and password secure.
If we discover that someone who has opened an Account is under 18, we will immediately delete that person’s Account in its entirety and advise that person that we have done so.