Directv Renters Agreement
I absolutely hate Directv and I look forward to Christmas so I can get out of this plan with them! Terrible customer service, and why would I pay $150 a month if I went back to court and received the same amount of channels for $95 a month?!?!? The list goes on and on with directv. Landowners have two billing and service options. 1. With the Direct-to-Home option, DIRECTV directly allows residents to program packages, equipment and upgrades. Residents are also responsible for all contracts and agreements. 2. By choosing the bulk option, building owners pay for a basic programming package at a reduced cost, allowing them to offer their residents a lower group rate. Residents are responsible for upgrades, additional equipment, etc. I am usually not a person who writes criticism until I have a very good or bad experience.
But unfortunately, I had a very bad experience with Directv that I thought I would share. First, when we postponed, directv promised to give a gift card of 100.” We called them several times and asked for the card and none of the representatives on the phone mentioned that we had to make some kind of check-in to get this card. After several phone calls, finally a representative mentioned that you did not check in within 30 days (I`m not sure how many days exactly), so now you are not eligible for the card. Then we moved to a new location and asked the technicians to check the TV signal at our new location. Directv technicians told us that there is no line of sight and that we can call directv to ask them to end the connection. When we called the client`s representative, she mentioned that you need to seek secondary notice before we waive the cancellation fee. So we finally booked another appointment with the technician and guessed what, they went to our previous address and mentioned that the line of sight is perfect. We did not need to call the representative back to tell them that we moved from this address. When the representative reviewed the case, she said that you had sought a secondary opinion (which we did not do, but she said that we had to seek secondary notice before terminating the link with the taxes issued). The connection was eventually closed because there is no line of sight. After 10 days we received the invoice and guessed what they added the early termination fee and we received an invoice of (500 euros) and some other fees and nothing was cancelled. As I said earlier, because there is no other way, we had to call the representative and ask her to waive the additional fees that were added to our account.
Believe it or not, we ended up calling directly 15-20 times to solve this problem. I think everyone is so busy that they don`t have time to call customer service so often. Please solve the problem if requested and let customers have a pleasant experience! Do you want to enhance your apartment without having to jump for the cost of renovating the pool or adding a gym? Contact DIRECTV today at 1-866-949-9417 to contact DIRECTV D2 Advantage™. For more information online, you can also go to directv.com.