What tasks can my VA help with?
How do you assign VAs?
We assign virtual assistants based on the types of projects that the VA will be working on and skills needed. Before we assign a VA, we contact you to learn what projects you will have your VA work on. Based on this information, we identify a VA with the appropriate skills for the project to assign to you.
Do my hours roll over?
Is there an extra cost if I add another member of my business to my account?
How does the pricing work?
What is the difference between a Marketing Pro and a VA?
Our Marketing Pros differ from our VAs in both their role and experience. As experienced marketing managers and directors, Marketing Pros have expertise developing marketing strategy and performing advanced campaign management. Use a Marketing Pro to develop your marketing strategy and a VA to execute it.
Can I use a regular VA, as opposed to a Marketing Pro, to do marketing work?
Absolutely. In fact, we recommend using VAs to execute your marketing projects. VAs can draft social media posts, author marketing emails, revise the layout and text of your web page, and more. If your marketing strategy is set, but you need somebody to execute it, work with a VA. If you’re looking for somebody to analyze your business and develop a marketing strategy, work with a Marketing Pro, and then have a VA execute that strategy.
How does the billing cycle work?
For monthly plans, you are billed on the day that you sign up and then billed again every 30 days thereafter. For example, if you sign up on March 14, you will next be billed for your plan on April 14. If you upgrade your plan before the end of the 30 days, your billing period will reset from the day of the upgrade. To use the same example, if you upgraded your plan on March 30, the next date that your credit card would be charged is April 30. Your card will be automatically charged each month unless you cancel your plan by phone or email.
For annual plans, you are charged for the entire amount of the plan upfront and then have one year from the date of purchase to use the hours. You can use your hours at anytime during that 365-day period.
Do you provide reception services?
Can my VA make outbound calls?
What happens if I run out of hours?
Not a problem! If you run out of hours, upgrade your plan. If you’re on a monthly plan, you will have 30 days from the time of your upgrade to use your newly purchased hours.
Will I get the same virtual assistant each time?
Our virtual assistants are all dedicated. That means you work with the same VA each time. They get to know you, your needs, and the way you like to work.
What if I have need for a variety of different specialties and projects?
All our VAs are specialists in their field. If you have a wide variety of needs we can create your very own dream team of VAs – bookkeeping, executive assistants, bloggers and social media gurus. There’s no extra cost for using multiple VAs.
Where will my VA be located?
Can my VA help manage my finances and bookkeeping?
Yes! In addition to VAs that can manage expense reports and billing, we have VAs experienced in bookkeeping, personal and business.
What are your VAs' qualifications?
Our VAs are specialists in their field. We don’t hire generalist jack-of-all trades. Your marketing work is done by professionals with marketing backgrounds, administrative work is done by experienced executive assistants, our paralegals have worked at established firms from “Big Law” to boutique.
Further, all our VAs are college graduates, with bachelor’s degrees from accredited universities.
Are Equivity VAs employees or freelancers? Does it matter?
Our VAs are employees, and yes, it matters! For one-off projects, freelancers can be a good option. For ongoing projects and support, working with an employee means you will have a virtual assistant or team that can handle all your needs seamlessly.